Privacy Policy

Who we are

Diatode ("we", "us", "our") is a website design, hosting and maintenance business run as a sole proprietorship by Diatode in Jabalpur, Madhya Pradesh, India. This policy explains what personal data we collect through diatode.com and while providing our services, why we collect it, and how we protect it.

We handle personal data in line with applicable Indian law, including the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023, as they apply to us.

Information we collect

We only collect what we need to reply to you and deliver our services:

Enquiries: your name, business name, phone or WhatsApp number, type of business and any message you send us through our form, WhatsApp, phone or email. Our enquiry form opens WhatsApp on your device, so the message is sent by you through WhatsApp.
Client details: if you become a client, your billing name, address, and the contact details we need to manage your account, domain registration and Google Maps profile.
Website content: text, photos, logos and other material you give us for your website and Google Maps profile.
Payment information: payments are processed by our payment partner through UPI mandate, auto-debit or bank transfer. We receive confirmation of the payment, not your full card or bank details.
Technical data: our servers automatically record basic technical information such as IP address, browser type and pages visited, in logs used for security and troubleshooting.

How we use your information

To reply to your enquiry and recommend a plan.
To build, host and maintain your website, register and renew your domain, set up business email, and manage your Google Maps profile and WhatsApp integration.
To send invoices, collect payments and keep accounting records.
To send service messages, such as maintenance notices, security alerts or monthly reports.
To keep our website and servers secure and to prevent misuse.

We do not sell your personal data, and we do not send marketing messages without your consent.

We only share personal data with trusted providers where needed to run our services:

our payment partner, to process payments;
server and backup providers that host our infrastructure;
domain registrars, to register or renew your domain in your name;
email service providers, for your business mailboxes;
Google, when we manage your Google Maps business profile on your behalf;
WhatsApp (Meta), when you message us or when we set up WhatsApp features for your business.

We may also share information if required by law, court order or a government authority.

Visitors to our clients' websites

We host websites for our clients. Personal data collected on a client's website (for example, through its enquiry form) belongs to that client, who decides how it is used. We process it only on their instructions and to keep the site running. If you have a question about a client's website, please contact that business directly.

Cookies

diatode.com does not use advertising or tracking cookies. If we add privacy-friendly analytics in future, we will update this policy.

How long we keep data

Enquiries that don't lead to a project: up to 12 months, then deleted.
Client account and billing records: for as long as you are a client, and afterwards for the period required by tax and accounting law.
Website files and backups after cancellation: 90 days, then deleted.
Server logs: up to 90 days.

How we protect your data

We use reasonable security practices, including encrypted connections (HTTPS), restricted server access, security patching, malware scans, uptime monitoring and regular backups. No system is completely secure, but we work to protect your data and will inform you without undue delay if a breach affects you.

Your rights

You can ask us to tell you what personal data we hold about you, correct it, delete it (unless we must keep it by law), or withdraw consent you have given. Contact us using the details below and we will reply within 30 days.

Children

Our services are meant for businesses. We do not knowingly collect personal data from children under 18.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the "Last updated" date at the top.

Contact and grievance officer

For privacy questions, requests or complaints, contact our Grievance Officer:

Diatode, Proprietor, Diatode
Jabalpur, Madhya Pradesh 482002, India
Email: ravi@diatode.com
Phone / WhatsApp: +91-9993703828