Diatode

Terms of Service

The terms that apply when you use Diatode's website, hosting and maintenance services.

Last updated: 01/10/2026

About these terms

These Terms of Service ("Terms") are an agreement between you (the "Client") and Diatode, a sole proprietorship owned by Diatode, Jabalpur, Madhya Pradesh 482002, India ("Diatode", "we", "us"). They apply to our website diatode.com and to all website, hosting, domain, email, WhatsApp integration, Google Maps profile and maintenance services we provide.

By paying the onboarding fee or a subscription, or by confirming in writing (including by WhatsApp or email) that you want to go ahead, you agree to these Terms, our Privacy Policy and our Refund & Cancellation Policy.

Plans and services

We offer four plans: Care, Starter, Business and Pro. What each plan includes, its price and its minimum term are listed on our Plans page and confirmed in your order. Care is for businesses that already have a website; Starter, Business and Pro include a new website.

Anything outside your plan, such as extra pages, new features, modules or redesigns, is priced as an add-on and confirmed in writing before we start the work.

Fees and payment

  • All prices are in INR and are final. No GST is currently charged.
  • The one-time onboarding fee is due before work starts.
  • Your first monthly payment is due when your site goes live. Monthly plans are then billed by UPI mandate or auto-debit on the same date each month.
  • Annual plans are invoiced once, and include two months free plus a waived onboarding fee.
  • Your subscription price is locked for 24 months from signup. Any increase after that will be notified to you at least 60 days in advance.

Minimum term

The Care plan has a minimum term of 6 months. Starter, Business and Pro have a minimum term of 12 months. Cancelling inside the minimum term means the remaining months of that term are payable, as set out in our Refund & Cancellation Policy.

Delivery timeline

Most websites go live within 8 to 10 days of the onboarding call: onboarding and domain purchase on day 1, Google Maps profile on day 2, site built and shared for review on days 3 to 6, revisions on day 7, and launch on days 8 to 10. Pro builds with a catalogue or booking system typically take 14 to 21 days. These timelines depend on you sending your content and feedback on time.

Our services are delivered online. There is no physical shipping of goods.

What we need from you

  • Your business name, address, phone numbers and the WhatsApp number to send enquiries to.
  • A short description of your business and the services or products to list.
  • Photos and your logo, or the photography or logo add-on.
  • Login details for any existing domain or hosting.

You must only give us content that you own or have permission to use, and you are responsible for the accuracy of the information on your website, including prices, offers and any professional claims.

Content updates

Each plan includes a number of content updates per month: Care 2, Starter 1, Business 4, and Pro unlimited within fair use. A content update is a text edit, price change, photo swap, new offer, hours change or adding a team member. New pages, redesigns, new features and modules are not content updates; they are quoted as add-ons first. Unused updates do not carry over. Extra updates on Care, Starter and Business are ₹300 each.

Ownership

  • Your domain is registered in your name, with your email as the registrant. You own it outright. On the Care plan, your domain stays on your own account and you pay its renewal.
  • Your content, photos, text and customer data are yours at all times.
  • Your Google Maps profile stays in your ownership. We act only as a manager on it and can be removed at any time.
  • The website code is licensed to you for the life of your subscription, and can be exported at any time for ₹4,999, free after 24 months.

Renewals

While your subscription is active, we buy and renew your domain (except on the Care plan), hosting, SSL certificate and business email at no extra cost to you.

Hosting and uptime

We target 99.9% monthly uptime, excluding scheduled maintenance announced in advance. If we fall below this in any month, that month's fee is credited to your next invoice. This credit is your sole remedy for downtime. Unmetered bandwidth is subject to fair use within our server's monthly allowance.

Support

Support is available Monday to Saturday, 10:00 AM to 7:00 PM, on WhatsApp, phone and email. Response times are: Pro same day, Business within 24 hours, Starter and Care within 48 hours. A site that is completely down is treated as an emergency on every plan and is attended to outside these hours.

WhatsApp and Google services

We use WhatsApp Business app links and click-to-chat, which need no approval and have no per-message cost. The official WhatsApp Business API, if you want it, is quoted separately because Meta charges per conversation. WhatsApp, Google Maps and other third-party services are governed by their own terms, and we are not responsible for their changes, outages or decisions, such as a listing suspension.

Acceptable use

You may not use our services for anything unlawful, or to host content that is illegal, misleading, obscene, defamatory, infringes someone else's rights, contains malware or sends spam. We may suspend or remove such content and will tell you why.

Late payment

If a payment is more than [7] days overdue, we may suspend your website and related services after notifying you by WhatsApp or email, and restore them once the amount is paid.

Limitation of liability

To the extent allowed by law, Diatode is not liable for indirect or consequential losses, such as lost profits or lost business, arising from the use of or inability to use our services. Our total liability for any claim is limited to the fees you paid us in the 3 months before the claim arose.

Cancellation

After the minimum term, you can cancel with 30 days' notice, with no penalty. On cancellation we hand over your domain, your content and, if you want them, your site files. Full details are in our Refund & Cancellation Policy.

Governing law

These Terms are governed by the laws of India. We will first try to resolve any dispute through discussion. If that fails, the courts at Jabalpur, Madhya Pradesh will have exclusive jurisdiction.

Changes to these terms

We may update these Terms. We will inform active clients of important changes at least 30 days before they take effect. The latest version is always on this page.

Contact

Diatode, Proprietor, Diatode
Jabalpur, Madhya Pradesh 482002, India
Email: ravi@diatode.com
Phone / WhatsApp: +91-9993703828