Refund & Cancellation Policy
When you can cancel, and when you can get your money back.
Overview
This policy explains when you can cancel your Diatode subscription and when you can get money back. If anything is unclear, contact us before you pay.
Onboarding fee
- The onboarding fee (₹1,499 to ₹4,999, depending on your plan) is paid before work starts and is not charged again.
- If you cancel before we start work, we refund the onboarding fee in full.
- Once work has started (onboarding call held, domain purchased or Google Maps profile set up), the onboarding fee is non-refundable, because it covers work already done.
- The onboarding fee is waived completely if you pay for a year in advance.
Monthly fees
- Monthly fees cover the month ahead and are not refunded, fully or partly, once that month has started.
- Unused content updates are not refunded and do not carry over.
- If you cancel, your services continue until the end of the period you have already paid for.
Annual plans
Annual plans are paid once for 12 months, with two months free and no onboarding fee. Because of this discount, annual payments are not refunded for unused months, except where we end the service without any fault on your part, in which case we refund the unused months in full.
Minimum term
The Care plan has a minimum term of 6 months; Starter, Business and Pro have 12 months. If you cancel inside the minimum term, the remaining months of that term are payable.
How to cancel
After the minimum term, you can cancel with 30 days' notice. There's no penalty and no questions asked. Send your request by email to ravi@diatode.com or on WhatsApp to +91-9993703828. We'll confirm in writing and cancel your UPI mandate or auto-debit.
Uptime credit
We target 99.9% monthly uptime, excluding announced maintenance. If we fall below it in any month, that month's fee is credited to your next invoice.
Duplicate or incorrect payments
If you are charged twice, charged the wrong amount, or money is deducted for a failed payment, contact us with the transaction details. Once confirmed, we refund the extra amount in full.
Refund timelines
Approved refunds are processed within 7 working days to the original payment method. Your bank or payment provider may take a further 5 to 10 working days to show it in your account.
After you cancel
- Your website stays live until the end of your last paid period.
- We hand over your domain and your content.
- Your full site files can be exported for ₹4,999, free if you've been with us for 24 months or more.
- We keep your backups for 90 days after cancellation in case you change your mind, then delete them.
Contact
Diatode, Proprietor, Diatode
Jabalpur, Madhya Pradesh 482002, India
Email: ravi@diatode.com
Phone / WhatsApp: +91-9993703828